§1 - Right of withdrawal of the customer as a consumer
§1.1 - Right of Withdrawal
Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the date of the contract.
To exercise your right of withdrawal, you must contact:
Im Winkel 1
by means of a clear statement (such as a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.
§1.2 - Consequences of Withdrawal
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favourable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
If you have requested that the services be commenced during the period of cancellation, you must pay us a reasonable amount equal to the proportion of services already provided by you at the time you inform us of the exercise of the right of withdrawal in respect of this contract Comparison with the total volume of services provided for in the contract.
§1.3 - Exceptions to the right of withdrawal
According to § 312g Abs. 2 BGB (German Civil Code) we cannot take back goods which were individually personalized or manufactured for the customer and these are expressly excluded from the right of withdrawal. These include, for example, engravings, inscriptions or various customer requests, which were realized by us and already made.
§1.4 - Withdrawal form (sample)
The following form for revocation of the contract is not binding.
In the form above, the placeholders indicated in the square brackets represent their particulars.
§1.5 Information about online dispute resolution
The European Commission has made available via the Internet a platform for the online settlement of disputes - OS platform. This shall serve as a contact point for out-of-court settlement of disputes concerning contractual obligations arising from online sales. The OS platform is available at the link: http://ec.europa.eu/consumers/odr.